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My Sterling Water Conditioner is not working and I see the company is out of business, now what?

We were contacted by the owner of Sterling Water Systems in May of 2015 and asked if we would be willing to take over the replacement parts for Sterling Water Systems. We agreed to this and now offer all of the Sterling Replacement Water Filters as well as Polyphosphate descaler cartridges and chemical descaler MCT501C.

In the event you have issues with your Sterling Water Conditioner, please review the service/cleaning instructions that came with the system when it was purchased. Simply cleaning the system will solve the issue much of the time.

After you clean the system following the instructions and the system still will not function, then you will need to replace it with a similar product. The Poly Scale Hard Water Filter or the Hard Water Bullet will easily fit in the Sterling’s place as it is much shorter and requires no electricity. The sterling system was originally approximately 36” long and the ICT20 had pre-assembled 2” PVC unions on each end designed for ¾” and 1” water line.

The Hard Water Bullet HWB1 and the Poly Scale Hard Water Filter will fit both ¾” and 1” water line and is only 10” long so some minor modifications will be required.

Both of these products are similar in how they function, converting calcium into aragonite. The Sterling was a electrical product that used a built-in cathode and anode, while the Hard Water Bullet and Poly Scale Hard Water Filter utilize a Electro Mechanical Water Conditioner that adds electrons to the water as water passes through the core.

So if your Sterling system malfunctions, and can’t be repaired, you now have an alternative salt free water treatment product to take its place

Why Buy a Sterling Water Conditioner?

No Salt is Needed:
Salt for an average household, costs $200 per year. Salt based water softeners are expensive, time consuming, and overall, VERY inconvenient.

Protects Your Investments:
The Sterling Water Conditioner not only stops scale from forming but usually removes existing scale... Read More

Filter Water Direct LLC

PO Box 194
Lakeview AR 72642

Hard Water Softening Cartridge Kit
Poly-Phosphate Cartridge Kit 10"
image: Iron Bacteria Oxidizing System
image:  Poly-Phosphate Kit
Iron Removal Water Filter Timer
Five Stage Reverse Osmosis Drinking Water System
image: Poly Triple Action Hard Water Conditioner Disassembled
MCT501 C Descalant
image: Calcium Scale Reduction System Installation Diagram

Customer Feedback and Testimonials

I installed your Poly Hard Water Conditioner last July and am writing to tell you of the results of using this filter.  We live in southwest Texas and have well water with a very high calcium content.  The calcium has ruined my on-demand hot water heater and my Ultra-violet bacteria filter (UV), as well as clogging shower heads and faucet aerators.    Before using the... Read More