We were contacted by the owner of Sterling Water Systems in May of 2015 and asked if we would be willing to take over the replacement parts for Sterling Water Systems. We agreed to this and now offer all of the Sterling Replacement Water Filters as well as Polyphosphate descaler cartridges and chemical descaler MCT501C.
In the event you have issues with your Sterling Water Conditioner, please review the service/cleaning instructions that came with the system when it was purchased. Simply cleaning the system will solve the issue much of the time.
After you clean the system following the instructions and the system still will not function, then you will need to replace it with a similar product. The Poly Scale Hard Water Filter or the Hard Water Bullet will easily fit in the Sterling’s place as it is much shorter and requires no electricity. The sterling system was originally approximately 36” long and the ICT20 had pre-assembled 2” PVC unions on each end designed for ¾” and 1” water line.
Both of these products are similar in how they function, converting calcium into aragonite. The Sterling was a electrical product that used a built-in cathode and anode, while the Hard Water Bullet and Poly Scale Hard Water Filter utilize a Electro Mechanical Water Conditioner that adds electrons to the water as water passes through the core.
So if your Sterling system malfunctions, and can’t be repaired, you now have an alternative salt free water treatment product to take its place