Our priority is to completely satisfy our customer and offer the highest level of customer service in the industry. We commit to you, that we will do our best to fill your need, regardless if you just have a question or need to place an order.
Hours Of Operation
Our phones are answered from 8AM to 5PM Eastern US Time Monday through Friday and 8AM until 12PM on Saturdays. We are closed on Sundays and for all USA National Holidays. If we are with a customer and you leave a message, You Can Expect A Return Call Within A Few Minutes.
Shipping And Freight Quote Policy
Our primary freight carrier is UPS and USPS. All "Freight Included" products on our site are only offered in the north 48 contiguous USA States. If you live outside the continental 48 USA states or require International Shipping, we will gladly give you an exact freight quote, we do not mark up the shipping cost, you will pay whatever it costs us. We will pass our freight discount on to you helping you save money on the freight. Even though our "Real Time" Freight Calculator is very accurate, there may be isolated situations where the freight calculator returns an inaccurate quote. We will contact you if this happens and we reserve the right to re-quote your freight and we will refund the entire amount of your purchase if you want to cancel your order.
Damaged Freight Policy
It is your responsibility to check the freight for damage before the truck leaves your delivery spot and have the truck driver notate the bill of lading about the damage. YOU MUST NOTIFY US WITHIN 24 HOURS OF THE DAMAGE.
We may require payment in full before your item is sent. We accept all major credit cards, Pay Pal, Electronic Check Transfers, Cashier's checks and Personnel Checks (It must clear your bank first). All prices are USD currency. Sales tax may be required for Arkansas residents unless you can provide a tax number for resale.
Warranty and Equipment Specifications
All of our products carry a minimum of 180 day warranty on parts from the purchase date and additional warranty may apply depending on the manufacture, ask our sales department for specific warranty details for the item your interested in. We may decide to send you a replacement part, or have you return the item here for servicing, or we may decide to have it serviced in your local area by a qualified service company that we agree on. Please note: All equipment specifications and policy changes are subject to change without notice even though we make every effort to keep our web site up-dated. Please discuss specifications and questions regarding our policy's with your salesperson before making final order.
A 20% return charge will be charged to all "Non Damaged" merchandise unless you have made special prior arrangements with our sales department and you will be responsible for the shipping cost. Only items that are unopened and in the original packaging may be returned unless the item is damaged upon arrival to the customer. A refund will be given only after the buyer has shipped the item back and we inspect the item for damage. A return authorization form will be provided to the buyer and must be completely filled out and returned with the item. If the buyer wants to purchase another item, payment is required in full and we will credit the buyers account after we receive the returned item. Refunds are only issued on "NEW" and "Unused Equipment" that has not been used unless authorized by our sales department.
Warranty Parts Replacements
If you have an item that is under warranty and need replacement parts, we offer two options: 1. We will send you a shipping label for the return shipping costs. After we inspect the item and confirm the defect, we will then send you a replacement part. 2. We can take your credit card information and send you a replacement part, when we confirm the defect we will credit the charges to your credit card. (This option is the fastest if you need your equipment working quickly).