Email me at brad@filterwaterdirect.com, please attach any pics relating to your filter system. I'll email you back as quickly as possible and look forward to assisting you with product questions and replacement parts. Email is preferred over phone calls because of phone spammers, my # is 316-640-2237 and you can text me with images.
Thank you, I look forward to assisting you
Brad Morris
Your "GREEN" Water Conditioning Specialists
Filter Water Direct LLC,
PO Box 194
Lakeview AR 72642