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Common Questions And Answers

Please scroll down until you find the product you are looking for additional information on Calcium Scale Reduction System Questions: How much maintenance is required? The system itself will not require any maintenance because it has no moving parts. The pre-filter set will require a cartridge replacement about every three months. Can I install this system myself? You will need basic plumbing skills because you will be installing it into your main water line. It can be hooked up with copper or plastic fittings whichever you prefer. How long will this system last? You can expect a minimum of ten years of service from the Calcium Scale Reduction System. My water is very hard, will it work for me? This depends on your actual water hardness. We recommend a water test before you purchase this system so you know you are purchasing the correct size system for your particular needs. We offer a free water test if you don't have access to a water test locally. Is the water drinkable after it's treated through the Calcium Scale Reduction System? Yes. This system will not add or remove anything from your water, it simply breaks the calcium hardness down into Aragonite, which is a harmless form of calcium that will not allow limescale to form. How do I choose the correct size system? Our basic system will handle water up to 25 grains per gallon at 10 gallons per minute and includes 3/4" installation tails. If your water is harder than 25 grains, then you should call us and allow us to assist you in choosing the correct size system. Where should I install this in my home? As far up-line as possible to allow it to treat as much as possible. What is the warranty? One year on the entire system. Please be aware that the media (SP3) will not tolerate chlorine or iron.

Electronic Digital Water Softener How hard of water will this system treat? We recommend that your water is 25 grains per gallon or less for best results. Can I install this on steel pipe? No, it must be installed on copper or plastic. If you have steel pipe, you can splice a 12" piece of plastic and then install your wire wrap on the splice. What is the maximum pipe size I can install this system on? 1-1/4" is the largest pipe size. What makes this system any better than some cheaper ones I see on the internet? Our Electronic Water Softener is the strongest available in the industry. Our Electronic Water Softener Specifications: • 12 Watts (Most Systems Are Only 6 Watts) • 18 Volts (Most Systems Are 12 Volts) • 4000 Milliamps (Most Systems Are 5 Milliamps) • Metal Housing (Most Systems Are Plastic) • Digital (Most Systems Are Analog) What is the warranty? 6-month total satisfaction and five years on all parts. Will this system begin to dissolve existing build-up? Yes, this process can take two or three months depending on the amount of build-up you have in your water heater and fixtures. Is this expensive to run? No, just pennies per week. Can I install this myself? Yes, very clear instructions are included and common hand tools are needed. Installation should take less than 30 minutes. Please be aware that electronic water conditioners will not have a permanent effect on hard water heated over 105 degrees. 

Sterling Water Conditioner Will the Sterling Conditioner work for me? The Sterling System will work as described and works best for water that is less than 25 grains per gallon. How does this system work? It works by breaking down the hardness in your water into aragonite, which will not allow limescale to form. Will the calcium stays in suspension, or will it reform if the water is not used for a few days? The calcium will be converted into aragonite permanently. Does this system require any maintenance? Yes, about twice per year you will need to pour vinegar into the Sterling allowing it to clean the cathode and anode from calcium build-up. Can I install this system myself? You will need basic plumbing skills because you will need to install it into your main water inlet line. It will include 1" plastic union connectors on each end. Sterling Water Treatment closed its business in 2015.

Whole House Iron Water Filter Questions: Does this Iron Water Filter require any maintenance? No, it will not require any chemicals or filter replacement. It is completely maintenance-free. How much water will this system use during backwash? It will use 65 gallons of water per cycle. Cycles occur every third day at 2 AM. Will this filter remove the rotten egg odor from my water? Yes, it is designed to remove iron, manganese, and smell from your water.

Portable / RV Water Conditioner Questions: Does this conditioner require any maintenance? Every 6-9 months, you should disassemble and clean the catalytic using a wire brush and vinegar. At the same time, clean the 25-micron stainless screen and replace any existing polyphosphate beads. And if you use the 2-micron bacteria filter you can replace it at this time too. How long will this conditioner last? It is made from plastic, stainless steel, and brass, it will never rust or corrode so it should last decades. What is the warranty? One year from the purchase date. Can it be used for other applications other than RVs? Yes, many customers use this conditioner in humidifiers, misters, boilers, and point-of-use applications like washing the car with it. Is it available in larger sizes? Yes, it is also available in a 1" model and a rotary self-cleaning filter model. What is the maximum gallon per minute for this 1" and 3/4" conditioner? About 30 gallons per minute. What is the maximum hardness that this descaler will treat? We recommend that your water be less than 25-30 grains per gallon. How often will I need to rotate the filter? Depending on the quality of your water, about every 6-9 months is normal. How long will this conditioner last?  The core is made from several precious metals and will last for decades. What is the maximum gallons per minute through this conditioner? About 30 gallons per minute.